At Fresh n Flavour, we take pride in the quality of our products. If you aren’t satisfied with your purchase, we are here to help.
Return Window
We have a 2-day return policy, which means you have 48 hours after receiving your item to request a return or report any order-related discrepancies.
Eligibility Criteria
To be eligible for a return or exchange, your item must be:
In its original condition and unused.
In the original packaging.
Accompanied by the original invoice (required during the return pickup).
Please Note: * Products that have been used are not eligible for exchange or return.
Items purchased during a sale period or belonging to the gifting category are non-returnable and non-refundable.
Valid Grounds for Return
Exchanges or returns are permissible only under the following circumstances:
The product arrived damaged or you received the incorrect item.
The product seal was broken upon delivery.
The product expired before it reached you.
Verification Requirement: For any discrepancies or damage claims, a complete unboxing video (showing the package label and contents clearly) must be provided for verification.
The Process
Request: Contact us within 48 hours of delivery at care@freshnflavour.com.
Pickup: If your return is approved, we will arrange a pickup from the original delivery address. You will be notified of the expected pickup date.
Inspection: Once the item reaches our warehouse, our team will inspect its condition.
Exchange: For exchanges, your replacement will be delivered within 3–5 days after the return pickup is completed.
Refunds: Upon approval and successful inspection, your refund will be processed. Please note that partial Cash on Delivery (COD) payments are non-refundable under any circumstances.
Cancellation Policy
Customer Cancellations: We can only cancel orders that have not yet been shipped. If accepted, you will receive a full refund.
Company Rights: Fresh n Flavour (under Aarvee Multibiz Co.) reserves the right to cancel any order due to stock unavailability, pricing errors, or issues with customer verification.
Contact Us
For any questions regarding your order, returns, or delivery issues, please reach out to our support team: 📧 Email: care@freshnflavour.com