Returns & Refund Policy
At Fresh n Flavour, your satisfaction is our priority. If something isn’t right with your order, we’re here to fix it quickly and fairly.
Return Eligibility
We accept returns within 7 days of delivery for the following reasons:
- Damaged Product: Package arrived torn, crushed, or wet during transit
- Defective Product: Tea has an unusual smell, discolouration, or visible contamination
- Incorrect Product: You received a different product than what you ordered
- Missing Items: Your order is incomplete — one or more products are missing
Unboxing Video Required
Please record an unboxing video when your parcel arrives: one continuous video, without cuts, that starts before you open the sealed outer parcel (with the shipping label visible) and shows the product inside. Every return request must include this video along with your order number. Requests without an unboxing video may not be approved.
What We Cannot Accept Returns For
- Change of mind or taste preference (tea is a consumable product)
- Products with broken seals that have been opened and used
- Orders delivered more than 7 days ago
How to Initiate a Return
- Email us: Send an email to care@freshnflavour.com with your order number, the unboxing video and a clear photo showing the issue
- We’ll respond: Our team will review your request within 24 hours and provide next steps
- Ship it back: If approved, we arrange a reverse pickup. The pickup is paid by you: ₹150 is deducted from your refund.
- Get your refund: Once we receive and inspect the returned product, your refund will be processed
Refund Timeline
- Refund processing: the full amount minus ₹150 return shipping, 5–7 business days after we receive and verify the returned product
- Credit to account: The refund will be credited to your original payment method (UPI, card, net banking)
- COD orders: Refunds for Cash on Delivery orders will be processed via bank transfer — we’ll ask for your bank details
Contact Us
For any return or refund queries, email care@freshnflavour.com with the subject line “”Return Request — [Your Order Number].””
