Shipping & Delivery Policy
At Fresh n Flavour, we want your tea to reach you as fresh as the day it was packed. Here is how shipping and delivery work.
Free Shipping
Shipping is free on all orders across India. There is no minimum order value and no shipping charge at checkout.
Cash on Delivery
Cash on delivery (COD) is available across India. A ₹50 COD charge is added when you choose to pay on delivery, and it is shown at checkout before you confirm the order. Prepaid orders (UPI, cards, net banking and wallets) have no extra charge.
Order Processing
Orders placed before 2:00 PM IST on business days are typically dispatched the same day. Orders placed after 2:00 PM, or on weekends and holidays, are dispatched on the next business day.
Delivery Timeline
After dispatch, delivery usually takes:
- Metro cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Ahmedabad, Pune): 3–4 business days
- Tier 2 cities: 4–5 business days
- Other locations: 5–7 business days
- Remote and rural areas: 7–10 business days (subject to serviceability)
These are estimates. Weather, festivals, holidays or courier delays can add time.
Shipping Partners
We ship through Shiprocket, which hands each parcel to a courier partner such as Delhivery or Blue Dart, depending on your location.
Order Tracking
Once your order is dispatched, you can track it any time on our Track My Order page with your Order ID or AWB (tracking) number. Your Order ID is in the order confirmation email from care@freshnflavour.com.
Address and Phone Number
Please enter your complete address with the PIN code and a phone number you can be reached on. The courier may call before delivering, and an incomplete address can delay your order.
Shipping Coverage
We currently ship across India only. International shipping is not available yet. If you are outside India and interested in our products, email care@freshnflavour.com and we will explore options.
Packaging and Damaged Parcels
All orders are packed in protective packaging, and every tea pack is sealed to keep it fresh. If your parcel arrives damaged or opened, or an item is missing, email care@freshnflavour.com within 7 days of delivery with your order number and a clear photo. See our Returns & Refund Policy for what happens next.
Questions?
Email care@freshnflavour.com or call +91 85115 27576 (Monday to Sunday, 9:00 AM to 9:00 PM). We are happy to help.
Fresh n Flavour is a brand of Aarvee Multibiz Co., Ahmedabad, Gujarat. Last updated: 3 October 2026.
